- Nov 4, 2019

QCD Spokane and QLA Win Starbucks Pike Place Awards

On November 4, Starbucks announced its Pike Place Awards, which recognize distribution centers that deliver consistent and balanced results. QCD Spokane earned the 2019 annual award and the fourth quarter award in the "Short" category for Starbucks' smaller distribution territories, while first-time winner QLA achieved a quarterly Pike Place Award in the "Venti" category, encompassing Starbucks' largest distribution territories.

"Both Spokane and QLA clearly have maintained the highest standards in serving our Starbucks customers throughout the Western region," said Stephen Wetterau, Regional Operations Director, QCD West. "Our associates' dedication to Starbucks' success is the driving force behind QCD's success in earning the Pike Place Awards.

Based on its Distribution Excellence Program (DEP), Starbucks measures its U.S. distributors by Service Efficiency Scorecard (weighted 70%) and the Standardization Assessment (weighted 30%). A seven-time Pike Place Award winner over the past four years, QCD Spokane ranked at the top of this quarter's Service Efficiency Scorecard list with 100% for Line Fill and 100% for On-Time Deliveries. QLA successfully served its Southern California stores with 100% for Line Fill and 99.7% for On-Time Deliveries.

Other notable fourth quarter results among Starbucks' 33 U.S. territories include:

QCD Honolulu ranked second overall in the Distribution Excellence Program and fourth for Service Efficiency Scorecard, with 102.1% for Cold Chain Compliance, 100% for On-Time Deliveries and 99.9% for Line Fill.
QCD Las Vegas ranked third for Service Efficiency Scorecard, with 100% for On-Time Deliveries and 99.9% for Cold Chain Compliance.
QCD Orlando ranked second in Standardization Assessment and scored 100% for Line Fill and 99.8% for On-Time Deliveries.
QCD San Antonio ranked third in Standardization Assessment and fourth overall in the Distribution Excellence Program, with 99.9% for Line Fill.
QCD Seattle scored 100% for Cold Chain Compliance, 100% for Line Fill and 99.9% for On-Time Deliveries.
QCD Fontana scored 100% for Line Fill and 99.4% for On-Time Deliveries.
QCD Miami scored 100% for Line Fill and 99.6% for On-Time Deliveries.
QCD Portland scored 99.9% for Line Fill and 99.7% for On-Time Deliveries.
QCD Charlotte scored 99.9% for Line Fill and 99.5% for On-Time Deliveries.
QCD Salt Lake City scored 99.9% for Line Fill and 99.5% for Cold Chain Compliance.
QCD Suffolk scored 99.9% for Line Fill and 99.1% for On-Time Deliveries.

"We're extremely proud of QCD's overall performance and the focus around quality service, while driving efficiencies that support our customer's success," said Ryan Hammer, QCD President and Corporate Vice President. "Big congrats to all of our QLA and Spokane associates, including leaders Dan Miller and Robert Mares, who guide these award-winning facilities by our Creed and Values every day."

Named after Starbucks' Pike Place Roast, these awards honor those teams that are also a favorite of their customers, serving Starbucks stores every day and providing the best overall food safety, service, and productivity. The Pike Place Roast name was inspired by the rich Starbucks heritage that began back in 1971. It's a customer favorite served almost a million times per day.